Orders and delivery
When will my order arrive?
Delivery estimates per country are on the shipping policy page. A tracking code lands in your inbox the moment your parcel leaves.
Where is my parcel?
Open the tracking code in your dispatch email. No email yet? Give us the number of your order and we look into it.
Can I still edit my order?
Write to us quickly and mention which order it is. Orders that have not left yet can usually be changed.
How can I pay?
The checkout shows every payment option available in your country. All payments run over an encrypted connection.
Returns and sizing
Can I send something back?
Yes, within the terms of our refund policy. Message us first so we can set the return up for you.
Which size should I take?
The size options are on each product page. Between two sizes? Ask us and we will advise.
Something is wrong with my item
Share a picture plus the order number on our contact page. We will put it right.
How quickly do you reply?
Within 12 to 24 hours on working days.
Support, the human kind
Shop knowing someone has your back.
Write to us before you order or long after it arrives. Your message lands with our own staff, and they answer within 12 to 24 hours on working days.
support@selbyandbenton.comOur inbox is staffed Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
-
A reply in 12 to 24 hours
No bots, no canned scripts. Each answer comes from someone on staff, on working days.
-
Fit advice before you buy
Between two sizes? Tell us the piece and what you usually wear, and we suggest the size to pick.
-
Tracking on every parcel
A tracking link reaches your inbox for every order. Can't find it? Share your order number and we trace the parcel for you.
-
Not happy? Tell us first
If an item is not what you expected, write to us with your order number. Together we find a fair fix.