Refund policy

Return & Refund Policy

Your satisfaction is important to Selby & Benton. If an item isn't quite what you expected, returning it is a straightforward process, and we will guide you through each step.

Return Window: 30 Days

You have 30 days from the date your order is delivered to request a return.

An item is eligible for return when it meets all of the following conditions:

It has not been worn
It has not been washed
It is in its original packaging
It retains all original tags, where applicable

Please be aware that items showing signs of wear, washing, alteration, damage occurring after delivery, or any other condition that prevents resale in original condition may not qualify for a refund.

Free Returns

Approved returns are shipped back at no cost to you. Once your request is accepted, we will send you a prepaid shipping label along with return instructions.

To avoid processing delays, please ship your return using the prepaid label provided and follow the directions given by our support staff.

Initiating a Return

To start a return, email us at support@selbyandbenton.com or submit a request through our Contact page.

In your message, please include your order details and identify the items you wish to return. This allows our team to help you faster.

Support is available weekdays, Monday through Friday, between 9:00 AM and 5:00 PM ET. Most messages are answered within 12 to 24 hours.

Return Destination

Returns should only be mailed to an address that Selby & Benton has provided or confirmed during the return process. Once your return is authorized, you will receive the appropriate return address along with your prepaid label.

How Refunds Work

When your return arrives at our warehouse, it will be inspected to confirm it satisfies the eligibility requirements listed above.

Refunds for approved items are generally completed within approximately 5 to 7 business days after warehouse receipt, issued to your original method of payment.

Please note that your bank, card issuer, or payment provider may need additional time to credit the funds once we have released the refund. These timelines are controlled by the provider and are outside our control.

Exchanges

Exchanges can be requested by contacting our support team within the 30 day window. Depending on the item and stock levels at the time, we will walk you through the next steps.

Keep in mind that exchange options depend on inventory and are not guaranteed.

Damaged, Defective, or Incorrect Deliveries

We recommend reviewing your order upon delivery. If an item is damaged or defective on arrival, or you receive something other than what you ordered, please notify us as soon as possible so we can investigate and find a suitable solution.

When contacting us, provide your order information and describe the issue. Photographs or other reasonably necessary information may be requested to help with the evaluation.

Cancellations & Modifications

If you wish to cancel or modify an order, please reach out to us as soon as possible. Once processing begins, changes or cancellations cannot be guaranteed. Orders that have already been processed or shipped may instead be returned after delivery, subject to the eligibility terms in this policy.

Refunds on Shipping Costs

Since Selby & Benton ships all orders within its United States market free of charge, there is no outbound shipping fee to refund for orders placed under this offer.