Shipping policy

At Selby & Benton, we want receiving your order to be as simple and predictable as possible. This Shipping Policy outlines where we ship, how long orders typically take to process and arrive, how tracking works, and what steps to take if you need help with a shipment.

Shipping Area

Selby & Benton currently ships only to customers within the United States.

At this time, international shipping is not available.

Free Shipping on All Orders

Every order placed through Selby & Benton qualifies for free standard shipping. No minimum purchase amount is required to receive free standard shipping.

Order Processing

Orders are generally processed within 1 to 2 business days.

Business days run Monday through Friday and do not include applicable holidays. Processing time is the time needed to prepare your order for shipment and is separate from the estimated delivery time that begins once your order has shipped.

As soon as your order ships, you will receive an email containing your tracking information.

Estimated Delivery Time

Once shipped, standard delivery takes approximately 5 days.

Please remember that delivery times are estimates, not guarantees. Carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control may occasionally affect when your order arrives.

Order Tracking

After your order ships, tracking information will be sent to the email address provided with your order.

Please allow the shipping carrier some time to activate and update the tracking information once the shipment has been accepted into its network.

If you have not received your tracking email after the applicable processing period, please check your spam or junk folder before contacting us.

Shipping Address Accuracy

Please carefully review your shipping information before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will make a reasonable effort to help before the order ships, but we cannot guarantee that an address can be changed once processing or shipment has begun.

Delivery Delays

While most orders should arrive within the estimated timeframe, occasional carrier delays can happen after a package leaves our facility.

If your tracking information shows an unexpected delay, we recommend allowing the carrier a reasonable amount of time to provide an updated scan or delivery status. If you believe there is a problem with your shipment, please contact our customer support team and we will help you review the available tracking information.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, please check around the delivery location, ask members of your household, and, where applicable, check with neighbors, building management, reception areas, or other secure locations where the carrier may have left the package.

You may also wish to contact the shipping carrier directly using your tracking information. If you are still unable to locate your order, please contact Selby & Benton so we can review the situation together.

Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible. Include your order number and a description of the issue. For damaged shipments, photographs of the item and packaging may help us review the situation more quickly.

We will review the circumstances and provide assistance in accordance with the applicable order information and our store policies.

Returns and Refunds

If you need to return an eligible product after it has been delivered, please review our Return and Refund Policy for information about our 30 day return window, free returns, prepaid return labels, and refund process.

Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier arrangements, operational requirements, or applicable legal requirements. Any updated version will be posted on this page.